• Q: Where can I get assistance or submit my questions?
  A: For assistance or to submit questions, please email us at product.content@derbysoft.net.

• Q: What is the Supplier API spec?
  A: Please refer to Supplier API Documentation.

• Q: Which OTA Code mapping reference document is currently in use?
  A: Please refer to the doc: OTA Code.

• Q: Sample content data for clients to review:
  A: Please find the data here: https://drive.google.com/drive/folders/1cMom5zpl9wkRouIVuflipV2gqoHwzxrC.
  Please note if you have a particular request for pulling data of a property/chain, you shall send an email to contentservices@derbysoft.net.

• Q: Do you have plans to support JSON format to replace XML format in your API request/response body?
  A: No plan in the short term

• Q: How can I enable a Context
  A: Here are the prerequisites for enabling a context.
  • At least one source exists.
  • Enabled source required.

    Please follow this article View Existing Contexts to enable a context.

• Q: What happens if I pause a context/source?
  A: The context/source content will no longer be available for distributors.

• Q: When maintaining content via files, does it support incremental updates, or is it fully overwritten every time, for example, room types?
  A: Basic Information: It functions as an incremental update at the hotel level. Only hotels present in the import file will be added or updated. Hotels not included in the file will remain unchanged and will not be taken offline.If there are multiple records for the same hotel and same language within the import file, the latter record will overwrite the preceding one
  Room Type: Room types are updated via a full overwrite. The system deletes the original room type data and saves only the room types included in the current import file.
  However, room types will only be added or updated if the hotel also exists in the "BasicInfo" sheet. If the hotel is missing from "BasicInfo", the import will throw an error and fail.
  Other types of information depend on.