FAQs
Modified on: 2025-08-06 14:37
- Q: Where can I get assistance or submit my questions?
A: For assistance or to submit questions, please email us at product.content@derbysoft.net.
- Q: What is the Supplier API spec?
A: Please refer to Supplier API Documentation.
- Q: Which OTA Code mapping reference document is currently in use?
A: Please refer to the doc: OTA Code.
- Q: Sample content data for clients to review:
A: Please find the data here: https://drive.google.com/drive/folders/1cMom5zpl9wkRouIVuflipV2gqoHwzxrC.
Please note if you have a particular request for pulling data of a property/chain, you shall send an email to contentservices@derbysoft.net.
- Q: Do you have plans to support JSON format to replace XML format in your API request/response body?
A: No plan in the short term
- Q: How can I enable a Context
A: Here are the prerequisites for enabling a context.- At least one source exists.
- Enabled source required.
Please follow this article View Existing Contexts to enable a context.
- Q: What happens if I pause a context/source?
A: The context/source content will no longer be available for distributors.
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