TABLE OF CONTENTS


Introduction

This guide outlines the scoring structure and usage of the Descriptive Content Quality Score in our content management platform. It helps internal and external users understand how content completeness and relevance are assessed across different properties, languages, and content categories.



What is the Descriptive Content Quality Score?

The Descriptive Content Quality Score is a numeric value from 1 to 10 that reflects the completeness and quality of descriptive content fields such as property name, description, amenities, policies, and more.

It helps:

  • Suppliers identify missing or weak content and improve proactively
  • Distributors assess whether content is ready for distribution
  • Internal teams monitor content quality by supplier, region, and brand



Score Structure and Hierarchy

The scoring system includes multiple levels:

  • Category-level: Each descriptive content category (e.g., "Basic Information") is scored based on two separate dimensions:
    1. Completeness: Whether content exists and is structurally valid
    2. Relevance: Whether content is contextually meaningful and useful
  • Property-level: Aggregated score per property, combining category completeness and relevance
  • Context-level: Aggregated score across all properties under a context
Note: At the property and context level, completeness and relevance scores are combined into a single aggregated value.



Score Scale and Language

  • All scores range from 1 to 10
  • Scores are language-specific
    1. Example: A property might have a score of 8.0 for EN-US but only 3.5 for ZH-CN
  • Currently only English (EN) is scored; other languages are planned

Score differences may exist between languages for the same property depending on content completeness and relevance.



Score Availability in the Platform

Supplier Portal

  • Context-level Score: Visible in the main context list, with per-language breakdown
  • Property-level Score: Visible within each context, highlighting strong/weak properties
  • Category-level Score: Separated into Completeness and Relevance columns for troubleshooting

Distributor Portal

  • Context-level Score only



Score Refresh & Validation

  • Scores are refreshed weekly (configurable)



For assistance or to submit questions, please email us at product.content@derbysoft.net.